FAQs

FAQ

FREQUENTLY ASKED QUESTIONS

Are you a factory or a trading company?

We are a professional manufacturer of new and sustainable energy applications in China and overseas sales team. Have 10 years of export experience.

What’s your main product?

We cover a variety of new energy products, including AC electric vehicle chargers, DC electric vehicle charging stations, Portable EV Charger etc.

What’s your main market?

Our main market is North-America and Europe, but our cargoes are sold all over the world.

Why choose iEVLEAD?

1)OEM Service; 2)The warranty period is 2 years; 3)Professional R&D Team and QC Team.

What's the MOQ?

The MOQ for customized product is 1000pcs, and no MOQ limitation if not customized.

What is OEM service can you offer?

Logo, Color, Cable, Plug, Connector, Packages and anything others you want to customize, pls feel free to contact us.

What are your terms of payment?

T/T 30% as deposit, and 70% before delivery. We'll show you the photos of the products and packages before you pay the balance.

What are your shipping conditions?

By express, air and sea. The customer can choose anyone accordingly.

How to order your products?

When you are ready to order, please contact us to confirm the current price, payment arrangement and delivery time.

What are your prices?

Our prices are subject to change depending on supply and other market factors. We will send you an updated price list after your company contact us for further information.

What is your delivery time?

Normally, we need 30-45 days. For bigger order, the time will be a little longer.

What are your terms of packing?

Generally, we pack our goods in neutral white boxes and brown cartons. If you have legally registered patent, we can pack the goods in your branded boxes after getting your authorization letters.

What is your sample policy?

We can supply the sample if We have ready parts in stock, but the customers have to pay the sample cost and the courier cost.

Do you test all your goods before delivery?

Yes, we have 100% test before delivery. We have a professional QC team.

How is your product quality?

Firstly, our products have to pass strict inspections and repeated tests before they go out, rate of fine variety is 99.98%. We usually take real pictures to show the quality effect to the guests, and then arrange shipment.

What if I encounter any issues with the quality of the product?

If you experience any issues with the quality of our product, we recommend reaching out to our customer support team. We are committed to resolving any quality-related concerns promptly and providing suitable solutions, such as replacement or refund if necessary.

What EV charger do I need?

It is best to choose according to the OBC of your vehicle. If the OBC of your vehicle is 3.3KW then you can only charge your vehicle at 3 3KW even if you buy 7KW or 22KW.

What power/kw to buy?

Firstly, you need to check the OBC specifications of the electric car to match the charging station. Then check the power supply of the installation facility to see if you can install it.

Are your products certified by any safety standards?

Yes, our products are manufactured in compliance with various international safety standards, such as CE, ROHS, FCC and ETL. These certifications validate that our products meet the necessary safety and environmental requirements.